Frequently asked
FAQ
Everything about ordering custom running bottles — and if your question isn’t here, just call or text us.
Ordering
What’s the minimum order?
Our minimum is 100 pieces for standard handheld, belt-clip, and kids bottles. Smaller runs of stainless steel or soft flasks can be quoted case by case.
Is there a maximum order size?
No. We regularly produce runs into the tens of thousands for marathon series, charity runs, and corporate wellness programs.
Can I order a sample before a bulk run?
Yes. We can produce a pre-production proof so you can approve the physical bottle before we run the full order — ask us for terms when you request your quote.
Can I mix products or styles in one order?
Yes. Combine styles — say a Handheld Strap Bottle for the main race handout and a Kids Running Bottle for the youth category — and the combined volume counts toward your price tier.
Can I reorder later and match my last batch?
Yes. We keep your artwork, size, and color specs on file, so reorders match your previous run exactly and move faster.
Design & Artwork
Do you charge for mockups?
No. Mockups are free with unlimited revisions until you approve. You only pay once the design is signed off and production begins.
What artwork files do you need?
Vector files (AI, EPS, SVG, or PDF) are ideal. If you only have a photo or a PNG, our designers will recreate your logo print-ready at no charge.
I don’t have a logo — can you help?
Yes. Send a reference — a photo, a sketch, or even a description — and our designers will build print-ready artwork for you.
Can you match my brand (Pantone) colors?
Yes. We offer custom Pantone matching on both bottle color and print so your running bottles match your race or brand exactly.
Can you individually personalize each bottle?
Yes for larger custom projects — send a spreadsheet of names, bib numbers, or finish times. This is popular for finisher gifts and team orders; ask about setup for variable printing.
How many revisions do I get?
Unlimited, and always free, until you approve the mockup.
Production & Shipping
How long does production take?
About two to three weeks from approved mockup for standard styles, and closer to three weeks for stainless steel or custom colors.
Do you offer rush production?
Yes. Rush is available for firm race or event deadlines — tell us your in-hands date and we’ll confirm what’s possible.
Where do you ship?
Nationwide across the U.S., and internationally on request. See our Shipping Policy for details.
How much is shipping?
Shipping is quoted with your order based on quantity and destination. We can also ship directly to a race venue or fulfillment partner.
Can you ship to multiple addresses?
Yes. Provide a distribution list with your order and we’ll split the shipment across locations.
What if my order arrives damaged or wrong?
We make it right. If an order arrives defective or does not match your approved mockup, we remake or replace the affected items.
Pricing & Payment
How much do running bottles cost?
Bulk pricing is by quote; typical ranges run from about $3 to $9 per unit at minimum quantities, improving as the run grows. Each product page shows its range.
Why don’t you list exact prices?
Price depends on quantity, size, material, and decoration method. A quote is the only accurate number — and we return one within a business day.
What payment methods do you accept?
All major credit cards, ACH bank transfer, and purchase orders for established organizations and institutions.
Do you offer a price-match or lowest-price guarantee?
Yes. If you have a comparable written quote, we’ll match or beat it — that’s our lowest-price guarantee.
Product & Care
What colors are available?
Clear, Matte black, Neon yellow, and custom Pantone-matched print, across handheld, stainless, soft flask, belt-clip, and kids styles.
Is the print or engraving really permanent?
Yes. Screen printing bonds into the surface and laser engraving cuts permanently into the material, both built to withstand sweat, sunscreen, and repeated hand-washing.
What are the bottles made of?
BPA-free HDPE or food-grade TPU for our handheld and soft-flask formats, and 18/8 food-grade stainless steel for our insulated bottle.
How do I care for or clean them?
Hand-wash HDPE and TPU bottles with warm soapy water; stainless steel bottles can be rinsed and hand-washed but are not dishwasher-safe. Let all styles air dry fully before storing to prevent odor.
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